How To Set Up Voicemail On Vonage Business

How tin I configure voicemail for my interaction program?

If enabled for your account, you can ready the voicemail characteristic. When you have set up voicemail, if an agent is unable to answer an inbound call to their personal queue, the caller can exit a voicemail for the agent. Vonage Contact Center can optionally send the agent an email to notify them that they have a voicemail. The agent can later listen to that voicemail in ContactPad or in a voicemail histrion, accessed by clicking the link in the electronic mail.

For more information most the voicemail feature, come across Voicemail.

You must ready personal queues to use the voicemail feature. For information about setting upwards personal queues, come across Setting up personal queues.

Afterwards y'all have set up personal queues in your interaction plan, you are ready to set up voicemail in a VoiceMail applet. For data about the VoiceMail applet, see VoiceMail applet. Perform the post-obit steps:

1. Create a VoiceMail applet. For data nigh creating an applet, see Creating an applet. A new VoiceMail applet appears.

2. Provide the following information:

   Field	Description
   Side by side Applet	Optional. In the Adjacent Applet list, click the applet that Vonage Contact Middle routes the interaction to afterwards a caller successfully leaves a voicemail. The caller might hang up before this applet runs. Nosotros recommend that you select an Announcement applet to thank the caller for leaving a bulletin, or a Send SMS applet to ship the agent an SMS to allow them know they accept received a voicemail.
   No Personal Queue Applet	Optional. In the No Personal Queue Applet list, click the applet that Vonage Contact Middle routes the voice call to if the interaction is non assigned to an agent'southward personal queue. In this upshot, the caller won't hear a greeting and Vonage Contact Heart will not record a voicemail. If yous exercise not select an applet in theNo Personal Queue Applet list, the call volition terminate immediately if information technology is not assigned to an agent's personal queue. We recommend that you select an Annunciation applet to inform the caller that they cannot leave a voicemail at this time.
   Next Applet On Failure	Optional. In the Adjacent Applet On Failure listing, click the applet that Vonage Contact Middle routes the vocalism call to if an mistake occurs while uploading the caller'due south voicemail. If you do non select an applet in theNext Applet On Failure list, the call will terminate immediately if an error occurs. We recommend that you select an Announcement applet to inform the caller that their voicemail was non saved.
   Email Agent	When a caller leaves an amanuensis a voicemail, Vonage Contact Center can send the agent an email. The email informs the agent that they have a voicemail and also provides a link to that voicemail. Select the Email Agent bank check box to send an agent an email if a caller leaves a voicemail. If you select the Email Agent checkbox, Vonage Contact Eye will attempt once to send the email. If the electronic mail fails for any reason—missing or incorrect agent electronic mail accost—Vonage Contact Center logs the error only does not retry sending the electronic mail. The voicemail is still accessible in ContactPad; the agent but doesn't receive an email. All emails from VCC come from the same e-mail address: noreply@cc.vonage.com. Users should add this electronic mail address to their list of safety senders.

3. To save your changes, clickUpdate.

You lot tin now continue to configure your interaction plan.

Your VoiceMail applet must be part of a complete interaction plan that includes a Skill Tagger applet that you have configured to route calls to personal queues.

Example interaction plan

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The post-obit visualization shows an interaction plan that routes calls to the specified agent's personal queue, so directly to a VoiceMail applet. You might set upwards your interaction plan in this fashion for out of hours calls.

The programme includes the following applets:

1. Collect Personal Queue Agent ID (IVR Collect Digit String)

   This applet prompts the caller to type the ID of the agent they want to leave a voicemail for on their telephone keypad. The applet stores the value the caller provides in an IVR slot. Vonage Contact Center routes the call to the specified applet (Personal Queue).

2. Personal Queue (Skill Tagger)

   This applet sets the personal queue data. Vonage Contact Center routes the call to the next specified applet (Voicemail).

3. Voicemail (VoiceMail)

   This applet is a VoiceMail applet that records a voicemail for the target agent. Vonage Contact Eye so routes the call to the following applets:

   • SendPersonalQueueSMS (Send SMS). If the caller records a voicemail and Vonage Contact Center successfully uploads that voicemail, Vonage Contact Center routes the vocalization call to a Send SMS applet. The Send SMS applet sends an SMS to the amanuensis to let them know that they have received a voicemail.
   • No Personal Queue (Declaration). If the caller has not provided a valid amanuensis ID for a personal queue, Vonage Contact Middle routes the telephone call to an Announcement applet. The Announcement applet informs the caller that they cannot record a voicemail for the specified amanuensis.
   • Voicemail Failure (Declaration). If the caller has recorded a voicemail but Vonage Contact Center does not successfully upload that voicemail, Vonage Contact Center routes the vocalisation call to an Announcement applet. The Announcement applet informs the caller that their voicemail has not been saved.

Source: https://newvoicemedia.atlassian.net/wiki/spaces/DP/pages/1073840296/Setting+up+voicemail

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